FAQs

FREQUENTLY ASKED QUESTIONS

  • Can you give me an estimate before I commence any project with you?

    Yes, our Estimate Calculator can provide a ballpark cost. We will also provide a detailed, itemized estimate on request. Please note that we will begin creating the summary only after you approve our estimated project cost.

  • Should I prepay for summary services?

    No, you do not have to pay for the service until we deliver the summary to you. We will share an invoice when we deliver the files to you. To ensure a hassle-free payment process, we accept ACH and payments through checks and credit cards.

  • I am trying your services for the first time. Do you offer discounts?

    Yes, we process the first case (up to 500 pages) free of cost. We also have an attractive discounts to law firms who partner with us. You can contact us on 616-228-0677 or email us at roger.simon@dainfotech.com, to know more.

  • What is your turnaround time?

    Typically, we deliver files within 7 to 10 business days but we will be able to provide a precise timeline after we assess your files.

  • Should I pay an expedite fees for rush jobs?

    We do not charge expedite fees on all cases but there would be a nominal expedite fees, in scenarios where an highly sensitive case needs to be closed immediately.

  • Does an MD review our records?

    Yes, our expert medical panel of MDs specializing in internal medicine, gynecology, obstetrics, neurology, orthopedics, urology, pediatrics, ENT, anesthesiology, cardiology, and psychiatry will review your records.

  • Are our records safe? Do you comply with HIPAA?

    Yes, we are a HIPAA compliant and we have implemented several control measures to ensure confidentiality. The 3 levels of control are:

    • Administrative control
    • Physical control
    • Technical control
  • How do I get started?

    Once you have signed the contract to avail our services, you will be provided with a dedicated account on DA Infotech cloud-based client portal to upload your records. We will provide an itemized estimate along with a detailed work plan for your approval. We will begin the process as soon as you have approved the estimate and the work plan on the portal. You will also be able to track progress transparently using on dashboard, which will provide real-time updates on the status of the records.